Oto.com Refund Policy

( Last updated on: 14/03/2024 )

At Oto.com, we are committed to delivering exceptional service and quality products to our customers. We understand the importance of customer satisfaction in our journey to elevate our brand presence and operational efficiency.

  1. This Refund Policy outlines our practices regarding refunds, tailored to the unique nature of our products and services.
  2. As a default rule, Oto.com does not offer refunds for products sold.
  3. Our products and services are curated with precision, ensuring they meet the high standards expected by our customers in Indonesia automotive market. This policy is in line with our goal to maintain the integrity and value of our offerings.
  4. While our policy is to not offer refunds, we acknowledge that exceptional circumstances may arise. In such cases, customers may submit a request for application review.
  5. To initiate a review, customers must contact our customer service team. The request must include a detailed explanation of the issue and any supporting documentation.
  6. Each request will be evaluated based on its individual merits, considering factors such as product condition, compliance with our terms of use, and the nature of the complaint.
  7. This policy is designed in compliance with consumer protection laws in Indonesia.
  8. For any questions or to initiate a review request, please contact our customer support at support@oto.com.
  9. Our team will endeavour to respond to all inquiries and review requests within 14 days.
  10. The final decision regarding any refund rests solely with Oto.com.
  11. We commit to handling each review with the utmost fairness and transparency, reflecting our dedication to customer satisfaction and trust.
  12. We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank to process and post the refund too.
  13. This website can change its Refund Policy whenever it wants. If there are any changes made to the Refund Policy, the website will let you know by posting an announcement on the site. It's important for you to regularly check the Refund Policy as a result you are aware of any updates or changes.
  14. Thank you for choosing Oto.com. We value your trust and are committed to providing the highest quality service in the automotive market.